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Terms and Conditions

1. Conditions of Sale

(a) In these Conditions of Sale, Dictating Solutions (NW) Ltd is the Supplier of the Goods and is referred to below as “we”, “us” and “our”. The person or corporate entity on whose behalf the Goods are ordered is referred to below as “you” and “your”. “In writing” means “by letter, fax or email”.

(b) These terms do not affect your statutory rights.

(c) A Contract for the Sale of Goods shall arise when we despatch the Goods or you notify us in writing of your acceptance of our quotation (whichever occurs first).

(d) Acceptance of delivery of Goods will be taken as conclusive evidence of your acceptance of these Conditions.


2. Prices

(a) All prices charged are those displayed on our website or, if you have requested a quotation, as per the quotation.

(b) We endeavour to honour all quoted prices. Where not possible, due to an unforeseen occurrence, we will inform you prior to despatch.

(c) All prices quoted are exclusive of Value Added Tax, unless otherwise stated.

(d) Due to the rapidly changing nature of the electronics industry, prices and specifications are sometimes subject to change without notice.


3. Payment

(a) Payment can be made by cheque or BACS or by certain credit/debit cards by telephone.

(b) Receipts for payment shall be issued only on request.

(c) Credit accounts are available for some corporate customers at the discretion of Dictating Solutions (NW) Ltd and in this case:

(i) Goods invoiced shall be paid within 30 days even if certain items remain to be delivered, unless we agree otherwise in writing.

(ii) If payment terms are not complied with then we have the right to charge interest at the rate of 1.5% for every month or part thereof, between the due date of payment and final settlement date.

(iii) If any payment is overdue even in part, we may, without prejudice, recover and/or re-sell the Goods and may enter on your premises by our servants or agents to recover the Goods. You will then be liable for all our costs of doing this.


4. Delivery

(a) If no delivery date is specified the Goods will be despatched when they are ready. Any time or date for delivery given by us is an estimate only and we will not accept liability for any loss or damage or any consequential loss arising directly or indirectly from delay in delivery however caused.

(b) Unless otherwise agreed we may deliver by instalments. Any delay, default or non-delivery in respect of any instalment will not entitle you to cancel the remainder of the contract.

(c) The method of despatch for all sales shall be at our discretion.


5. Ownership and Risk

(a) All Goods remain the property of Dictating Solutions (NW) Ltd until paid in full.

(b) The risk in Goods shall pass to you when the Goods are delivered to you.

(c) Any complaint of short delivery or damaged Goods in transit must be notified in writing within 5 days of receipt.


6. Warranties

(a) We warrant that any Goods we supply comply with any description or specification we have supplied.

(b) All Goods we supply are covered by the relevant manufacturer’s warranty as included in the Goods delivered.

(c) You shall only be entitled to the benefit of such warranties or guarantees as are given by the manufacturer to the Seller.

(d) If you allege that any Goods do not comply with our warranty, you may return them to us. After we have had reasonable time to examine the Goods, we may replace them or accept their return and credit you with the purchase price subject to point 7 below.

(e) We will not be liable in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our (oral or in writing), misuse or alteration or repair of the Goods without our written approval.

(f) We will be under no liability whatsoever if the total price for the Goods has not been paid.

(g) We will not be held responsible for any implied warranty, condition, or other term or any duty at common law or under the express terms of the contract, for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever which arise from the supply of the Goods or their use or resale by you including loss of any of the following: profit, anticipated savings, business, Goods, revenue, contract, goodwill, use; loss or corruption of data and/or other information; downtime or damage relating to the procurement by you of any substitute hardware or software.

(h) Our entire liability under or in connection with the contract will not exceed the price of the Goods, except as expressly provided in these Conditions.


7. Returns/Cancellations/Replacements

(a) Goods are not sold on a trial basis.

(b) You must give us prior notice in writing of your intention to return any Goods.

(c) Upon delivery, you have the right to open the delivery packaging in order to inspect the Goods but not to remove the manufacturer’s display packaging. You then have 7 days from the delivery date when you may cancel your order and a further 7 days in which to return any unopened goods – provided they remain in the condition in which they were delivered. You will be liable for the cost of their return.

(d) If the manufacturer’s display packaging has been opened and/or the Goods have been used then Goods may only be returned if they are fully resaleable and then only within the 14 day period described in 7(c). Resaleability will be determined by us at our discretion.

(e) Provided we determine that any returned Goods are resaleable, we will refund any monies due to you as soon as reasonably possible.

(f) We reserve the right to refuse to refund monies for Goods bought in error that are not resaleable.


8. Privacy Statement

(a) We respect your privacy.

(b) Please bear in mind that any personal information that you submit through forms, letters, emails and the like is not encrypted and therefore may not be secure.

(c) We do not and do not intend to sell information given to us to any third party.


9. Security

While we make every effort to keep the information that you supply secure we would like to make you aware that the Internet in itself is not a completely secure medium.


10. Force Majeure

We will not be liable be deemed to be in breach of contract if the delay or failure was due to any cause beyond our reasonable control.


11. Notice

Any notice to be given as detailed above by one party will be addressed to the other party at its registered office or principal place of business or such address as is relevant to the Contract to which the notice pertains.


12. Enforceability

If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provision of these Conditions and the remainder of the provision in question shall not be affected.


13. Jurisdiction

The contract shall be governed by the laws of England and the non-exclusive jurisdiction of the English courts.


14. Policy Changes

(a) Our policy may change with time.

(b) Errors and omissions excepted.